Customer Service (ADM-140)
This course covers the many aspects of customer service skills needed in business and industry. The course examines the people, practices, and events that are needed in the field of customer service. The course includes an overview of customer service, discusses specific skills and related topics, and provides insight into future customer service trends and issues. This course is beneficial to anyone in business and industry that provide products, services, or information. Prerequisites: ENG 089 and ENG 099. 3 lecture hours per week. 3 credit hours.